Important Appointment Changes

AS FROM IMMEDIATE EFFECT OUR MORNING WALK IN SESSIONS HAVE NOW BEEN SUSPENDED PLEASE DO NOT COME TO THE SURGERY

Under changes brought in today as a result of coronavirus, all Cowgill Surgery patients must contact the surgery by telephone first between 8am – 9.30am

This is to minimize the risk to patients and staff, and will take effect immediately.

You can also contact your surgery via E Consult – available on your practice website. If you are worried about coronavirus, please visit 111.nhs.uk/covid-19 or call NHS 111.

This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practice.

We are now moving to a telephone first system for those requesting an ‘on the day appointment’. Patients will be triaged by a clinician BY TELEPHONE.

If a patient needs to be seen in the practice, an appointment will be arranged.

If you wish to make a routine appointment for a matter unrelated to Coronavirus,

PLEASE REFRAIN FROM GOING TO YOUR GP PRACTICE TO MAKE AN APPOINTMENT IN PERSON

DO contact the GP Surgery via telephone. Please tell the reception teams whether you would like a telephone consultation, video consultation or a face-to-face consultation.

The teams will be asking patients a set of questions prior to making appointments to ensure patients are directed to the appropriate healthcare professional or service.

You will no longer be able to book online face to face appointments.

FOR ONLINE ACCESS TO HEALTH RECORDS AND ONLINE PRESCRIPTION REQUESTS, there is no change from previously. Visit our website for information of how to register for online access if you do not already have this.

Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.

We understand that this may cause you some difficulties and thank you for your understanding during this challenging time for the NHS.

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home for 7 days if you have either:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital

You do not need to contact 111 to tell them you’re staying at home.

Read the NHS advice about staying home

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Further information is available on nhs.uk/coronavirus.